The website chargemap.com and the mobile app Chargemap are published by CHARGEMAP, a société par actions simplifiée under French law (“simplified joint stock company”) with a share capital of 52,850.00 Euros and registered at the Trade and Companies Register in Strasbourg under number 809 844 731.

Editor: CHARGEMAP SAS

Address: 7 allée Cérès, 67200 Strasbourg - France

Intracommunity VAT No.: FR37809844731

Contact: [email protected]

You can also contact us via our form available in the "Contact" section of the website.

CHARGEMAP is a registered trademark. Any reproduction or use, even partial, without permission is prohibited.

1. Preamble

These General Terms of Services are systematically brought to the User’s attention when placing an Order for the Chargemap Pass. A reminder of these General Terms of Services is also given systematically for information purposes prior to any Order within the scope hereof.

CHARGEMAP is a mobility service provider. CHARGEMAP provides its Users with numerous services including services providing access to Recharges through a Mobile Application and a Website.

CHARGEMAP’s Mobile Application is provided free of charge and can be downloaded on a smartphone. It lists Charging Stations - not just Compatible Charging Stations benefiting from the Chargemap Pass service - throughout Europe and the entire world, and information relating thereto such as connector types, access times and means of access etc. CHARGEMAP’s Website, also free of charge, provides Users with similar services.

All these free services are governed by CHARGEMAP’s General Terms of Use. The document herein only provides the framework for services supplied in relation to the payment service.

Each User can contribute to supplementing the CHARGEMAP database by sharing information, photographs, comments or indicating new Charging Stations.

Each User may also profit from the Payment Services proposed by CHARGEMAP by placing an Order for a Chargemap Pass.

1.1 Definitions

Authentication Means: refers to any physical or software-based mean issued by CHARGEMAP to enable the User to authenticate at a Compatible Charging Station. For instance, a Chargemap Pass, an Autochargeable Vehicle, a Plug & Chargeable Vehicle, or Remote Authentication.

Autocharge: Refers to both a Charging service using a specific technology and the operation of electrically charging an Autochargeable Vehicle at an Autocharge-Compatible Charging Station. For the avoidance of doubt, it is specified that an Autocharge is also considered as Recharge for the purposes of interpreting the General Terms of Services. Autocharge-Compatible Charging Stations can be identified via the Mobile Application and the Website.

Autocharge-Compatible Charging Station: refers to a Compatible Charging Station where access and payment for Recharges can be carried out using Autocharge.

Autochargeable Vehicle: refers to any vehicle compatible with the Autocharge service and for which this service has been activated according to the procedure set out in Article 3.1.2.

Badge Number: refers to the unique number featured on the User’s Chargemap Pass and linked to said User’s account.

Chargemap Pass: refers to a personal badge provided by CHARGEMAP and linked to the holder User’s CHARGEMAP account once it has been successfully activated and the use of which is subject to these General Terms of Services. This badge allows authentication at Compatible Charging Stations and payment for electric Recharges, regardless of the partner network used.

Chargemap Support: refers to the User support service attached to the Payment Service and Authentication Means.

Charging History: refers to the report which can be accessed from the User Account tracking all the electrical charging carried out and related costs, and also information on the Compatible Charging Station used.

Charging Station: refers to any and all equipment allowing an electric vehicle to be charged.

Compatible Charging Station: refers to a Charging Station that can be used with an Authentication Means.

Contact Form: refers to the form via which Users can contact CHARGEMAP for any request for information, help or support. This form is available on the Website or the Mobile Application under the heading “Contact”.

General Terms of Services: refers to the General Terms and Conditions herein governing the terms and conditions of the CHARGEMAP Payment Service and the terms of provision and use of the Chargemap Pass and the other Authentication Means which are related thereto.

General Terms of Use: refers to the General Terms of Use governing the terms and conditions related to accessing and using the Mobile Application Website and can be consulted at https://en.chargemap.com/about/cgu.

Mobile Application: refers to the Android or iOS application designed and used by CHARGEMAP.

Order: refers to the supply of the Chargemap Pass. Users may order via the Website or the Mobile Application. Payment for the Order is carried out by debit/credit card. Any delivery costs are included in the price paid for the Order.

Partner Operator: refers to any private individual or legal entity operating Compatible Charging Stations.

Payment Service: refers to the paid service through which CHARGEMAP agrees to prepay Partner Operators for the cost of Recharges carried out using a User’s Authentication Means at their Compatible Charging Stations. This service is subject to the provisions of the General Terms of Services. Access to the Payment Service requires the creation of a User Account.

Personal Data: refers to the personal information registered by the User when registering with CHARGEMAP’s Services and/or provided in the frame of using CHARGEMAP’s Services.

Plug & Charge: refers to both a Recharge service using a specific technology and the operation of electrically charging a Plug & Chargeable Vehicle at a Plug & Charge-Compatible Charging Station. For the avoidance of doubt, it is specified that a Plug & Charge is also considered as Recharge for the purposes of interpreting the General Terms of Services. Plug & Charge-Compatible Charging Stations can be identified via the Mobile Application and the Website.

Plug & Charge-Compatible Charging Station: refers to a Compatible Charging Station where access and payment for Charging sessions can be carried out using Plug & Charge.Plug & Chargeable Vehicle: refers to any vehicle compatible with the Plug & Charge service and for which this service has been activated according to the procedure set out in Article 3.1.3.Recharge: refers to the operation of charging a vehicle with electricity at a Compatible Charging Station.

Registration Form: refers to the registration form that the User must fill out to benefit from CHARGEMAP’s Services after reading the General Terms of Use and these General Terms of Services.

Remote Authentication: refers to the service offered by CHARGEMAP whereby the User authenticates themselves at a Compatible Charging Station supporting Remote Charging via the Mobile Application in order to start and then to stop a Charge. The Remote Authentication service is subject to prior activation of a Chargemap Pass.

Remote Charging: refers to the operation of electrically charging a vehicle at a Compatible Charging Station that supports Remote Charging via Remote Authentication. For the avoidance of doubt, it is specified that a Remote Charging is also considered as Recharge for the purposes of interpreting the present terms. Compatible Charging Stations supporting Remote Charging can be identified via the Mobile Application and the Website.

Services: refers to all the services proposed by CHARGEMAP by any means whatsoever.

User: refers to any person who has agreed to the General Terms of Services and holds one or more Authentication Means. The User may be a consumer or a professional. There are differences in the applicable rules between consumers and professionals, who shall be identified as follows: Consumer-User and Professional-User.

User Account: refers to the personal account opened in the name of the User once the Registration Form has been duly filled out and validated. The User Account is subject to the provisions of the General Terms of Use herein, it is available via the Website and the Mobile Application.

Website: refers to the website CHARGEMAP.COM made available to the public on the Internet where Users can create their personal space and connect up using their logins, in particular with the aim of managing their Personal Data and the Payment Service.

Withdrawal Form: refers to the form by which Users can exercise their right of withdrawal.

1.2 Purpose and scope

The purpose of these General Terms of Services is to define the terms and conditions by which CHARGEMAP provides its Payment Service, the Chargemap Pass and other Authentication Means.

1.3 Prerequisites for using the Payment Service and purchasing the Chargemap Pass

Placing an Order for the Chargemap Pass and using the related Payment Service are reserved for Users who have accepted the General Terms of Services herein unconditionally and in full to the exclusion of all other provisions.

1.3.1 Creating the User Account

The User undertakes to fill in all the compulsory entries on the Registration Form and to give exact, full and subsisting information. In the event of an error and/or modifications to the information communicated to create the User Account, the User must make any necessary corrections as quickly as possible via the function “Your personal information” which can be accessed from the home page of the User Account.

A valid electronic address must be entered by the User during registration. It may be used as a login and a password must be linked to it by the User. The electronic address registered and linked to the User Account shall be the only electronic address used in the event of a procedure to recover the password (password forgotten, password changed due to hacking, etc.).

The User undertakes to check that any emails which may be sent to them by CHARGEMAP are not considered as spam. CHARGEMAP cannot be held liable should this occur.

The User’s login (email or User’s name) and password are strictly confidential and reserved for personal usage only. The User alone is liable for safeguarding them and must answer for any acts or actions by any person using their User Account, even without their knowledge.

1.3.2 Activation of the Payment Service

The activation of the Payment Service is reserved for Users who have first created a personal User Account and activated their Chargemap Pass.

CHARGEMAP carries out the actions of opening the User Account and activating the Chargemap Pass for the User on the basis of information said User provides when placing the Order.

CHARGEMAP reserves the right to proceed with prior checks when the User Account is created and the Order for the Chargemap Pass placed and to refuse any subscription to CHARGEMAP’s Services for a legitimate reason such as:

Cancellation of a previous contract for fraud or default of payment;
Communicating a sending address which is unknown, not permanent or far-fetched;
Suspicion of deliberately inexact or incomplete information;
Lack of pre-authorisation when placing in the Order for the Chargemap Pass.

In this instance, the registration and/or Order shall be cancelled and payment reimbursed.

Should the case arise, the Professional-User is liable for all legal and out-of-court costs incurred by CHARGEMAP, including all reasonable expenses for legal advice relating to the management of any claim.

2. Chargemap Pass

The User undertakes to use the Chargemap Pass and other Authentication Means solely within the framework of CHARGEMAP’s Payment Service. Each Chargemap Pass remains the property of CHARGEMAP, which provides it to the User for the exclusive purpose of its Services; the User shall return it or ensure its destruction at the end of the contract.

2.1 Order

The User may order a personal Chargemap Pass on the Website or the Mobile Application.

Before placing any Order for a Chargemap Pass, the User must make sure they can enjoy full and complete usage (legal capacity, legal age etc.).

The various phases are detailed on the Website throughout the Order placing process. The User undertakes to fill in all the compulsory entries required to obtain the Chargemap Pass. The information registered by the User once the Order for the Chargemap Pass has been validated, are deemed to be exact, sincere, complete and up to date.

Concluding the Order follows the rules of the double-click procedure. To this end, the User validates the Order with a first click. The User will then be able to check the details and total price of their Order and correct any errors before confirming via a second click. The User is informed of the means of payment accepted by CHARGEMAP in clear terms at the beginning of the Order process at the latest.

By validating her/his Order using the double-click procedure and by confirming that he/she has read and understood the present Terms and Conditions by ticking the corresponding box, the User irrevocably and unconditionally accepts the Order and the General Terms of Services herein. By giving their acceptance through this procedure binding the parties, the User formally enters the contractual agreement between the User and CHARGEMAP.

Any Order commits the User to an obligation to pay.

An email confirming the Order, giving the details of the Order, the essential data provided by the User and the invoice number, shall be sent to said User at the electronic address entered on the Registration Form. This Order confirmation sent to the User after final validation is valid as a payment receipt.

The User must make sure that the contact details given at the time of placing the Order are correct. They are necessary to receive the confirmation of the Order and the Chargemap Pass ordered. It is up to the User alone to make sure that the information communicated is correct.

The Chargemap Pass that has been ordered shall be sent directly to the postal address given by the User when placing the Order.

2.2 Price and delivery charges

Packaging and delivery charges are included in the price of the Chargemap Pass displayed on the Website and the Mobile Application.

The price of the Chargemap Pass is set at nineteen euros and ninety centimes inclusive of VAT (€19.90 incl. VAT).

This price may change over time. The User shall be duly informed thereof and is held to the price in force at the time the Order is placed.

Under all circumstances, the cost of accessing the Internet network via a remote communication service is payable by the User.

2.3 Payment

The Chargemap Pass is payable online using a debit/credit card or any other means of payment made available to the User on the Website when the Order is placed.

Only persons with full capacity who are of age may use the Payment Service.

Once the User has subscribed to the Payment Service, the means of payment used to place the Order for the Chargemap Pass will be recorded as the User’s default of means of payment to pay for Recharges at Compatible Charging Stations.

The data communicated when registering the User’s means of payment is neither known nor stored by CHARGEMAP, although it shall be by the service provider specialised in secure payments (STRIPE).

The pre-approval of the bank is obtained after the means of payment has been registered and the Order placed for the Chargemap Pass has been validated.

As soon as the User accepts the full amount of the Order and pays for it, the bank account linked to the means of payment used is debited immediately and the Order is registered for execution.

The supply of the Chargemap Pass shall only be finalised once the full payment has been received by CHARGEMAP and the amount corresponding to the Order has been collected by CHARGEMAP’s banking institution.

2.4 Delivery and late delivery

Once the Order for the Chargemap Pass has been finalised and paid for in full, the User accepts the processing period for their file which may last up to thirty (30) working days, during which they shall receive the Chargemap Pass by post directly to the delivery address specified when the Order was placed.

The Chargemap Pass is not activated when delivered and may contain a Charging credit (Cf. 3.3.1 Discount coupon and charging credit) or not, according to the type of Order placed by the User.

In the event of late delivery, CHARGEMAP may inform the User of this situation by email.

However, by activating the Chargemap Pass, the User acknowledges receipt thereof and expressly waives any claim to a delay in delivery with the aim of cancelling the Order.

In the event of non-receipt or late receipt of the Chargemap Pass, CHARGEMAP cannot be held liable for post going astray during the delivery process.

Furthermore, the Consumer-User also benefits from the option to cancel the Order pursuant to the provisions of Article L. 216-6 of the French Code de la Consommation in the event of late delivery relative to the delivery time stated and after requesting CHARGEMAP to send the Chargemap Pass by recorded delivery with acknowledgement of receipt within a reasonable time limit, if this reasonable time limit is not respected.

2.5 Activation and term of validity of the Chargemap Pass

The Chargemap Pass bears a number. This number is unique and specific to each Chargemap Pass. It is required to activate the Chargemap Pass before any use at Compatible Charging Stations.

The Chargemap Pass can only be used by the User online on the Website. To do this, armed with the Badge Number, the User must go to the “Pass” heading, accessible from the home page on their User Account, then “Activate your Chargemap badge" and follow the instructions displayed on the screen. The User must log in to activate the Chargemap Pass.

One single Chargemap Pass at a time can be activated per User Account.

The Chargemap Pass is valid for a period of two (2) years and is automatically renewable, unless it has been deactivated on a permanent basis beforehand for any reason whatsoever. If no Recharge has been carried out using the User’s Chargemap Pass or any other Authentication Means for a period of two (2) years, it is considered as being inactive, i.e. the Payment Service is deactivated and the User can no longer use the Badge for electrical Recharges.

2.6 Right of withdrawal

With reference to Articles L. 221-18 to L. 221-28 of the French Code de la Consommation each Consumer-User benefits from a right of withdrawal. This right of withdrawal is valid for a period of fourteen (14) days from the time the Chargemap Pass is activated by the Consumer-User.

To exercise his right of withdrawal, the Consumer-User has fourteen (14) days to inform CHARGEMAP of his intention to withdraw. To do so, he must fill in and send

the withdrawal form available at or;
the model withdrawal request form annexed to the French decree n° 2014-1061 of 17 September 2014. It is available here.

When the Withdrawal Form is sent by email to CHARGEMAP, an acknowledgement of receipt thereof is addressed to the Consumer-User. The withdrawal request takes effect immediately upon receipt of the request by CHARGEMAP.

Subsequently, the Consumer-User returns the Chargemap Pass intact and in perfect condition, by post, as rapidly as possible and at the latest within fourteen (14) days from the time the Withdrawal Form was sent, together with a copy of the invoice, to CHARGEMAP at the following address: 7 allée Cérès – 67200 STRASBOURG - France.

The costs and risks of the return are exclusively payable by the Consumer-User.

CHARGEMAP undertakes to reimburse the Consumer-User the price of the Chargemap Pass for which the withdrawal has been made within fourteen (14) days of receiving the Chargemap Pass or at least proof that the Chargemap Pass has been sent. It is imperative that the Chargemap Pass is not damaged and can be marketed once more by CHARGEMAP.

If the Chargemap Pass incurs any damage due to the Consumer-User, or the Consumer-User’s employees or any other third party through their fault, before the expiry date of the right of withdrawal, the withdrawal shall not be accepted.

In all cases, once the withdrawal period has expired, no cancellation, modification and/or reimbursement can be accepted. Any Chargemap Pass that has not been used shall not be exchangeable, reimbursable or transferable.

The right of withdrawal does not apply to Services performed in full before the expiry date of the right of withdrawal and where the performance thereof was started with the agreement or at the express request of the Consumer-User.

However, for Services that have not been fully performed, Users benefit from the possibility of using the right of withdrawal within a period of fourteen (14) days from the time the Service contract was finalised by informing CHARGEMAP of their intention to withdraw. In this instance, Users shall be obliged to pay for the fixed and proportional costs related to the provision of the Service, the performance of which began before the expiry date of the right of withdrawal at the express request of the User.

Any electrical Recharges carried out by the Consumer-User before the withdrawal request takes effect shall be invoiced in compliance with the provisions herein and remain rightfully due to CHARGEMAP.

2.7 Loss of / theft of / damage to the Chargemap Pass

The User is fully responsible for the Chargemap Pass allocated and must ensure its protection.

The User undertakes to ensure the confidentiality of their password in order to protect their User Account and all the data stored therein.

The User undertakes, insofar as this is possible, to make sure that the connections and peripheral equipment used, in particular their computer and smartphone, are sufficiently secure.

The User must take all necessary measures to retain control of their Chargemap Pass and other Authentication Means and shall bear the consequences of their use and the related payments until such mean(s) have been blocked.

2.7.1 Blocking at the User's initiative (loss/theft)

In case of loss, theft, damage, or any other unauthorized use of the Chargemap Pass or another Authentication Means, the User may block its use via the Mobile Application:

to block the use of their Chargemap Pass, the User must go to the “My Chargemap Pass has been lost/stolen, what can I do?” section, accessible from their User Account interface on the Website.
blocking another Authentication Means can be done via the Mobile Application by deactivating the relevant service.

Any blocking request may also be submitted directly to CHARGEMAP, but in such cases, its implementation may be delayed until it is processed.

Once the Chargemap Pass is blocked, the User can replace it via the "Renew your Chargemap Pass" section. Ordering a new Chargemap Pass is charged at seven euros (€7) including VAT, with shipping costs included.

2.7.2 Payment Due Before Blocking

The User is required to pay for all electric Recharges carried out under the Payment Service until they have blocked the Authentication Means used to perform the Recharge. The blocking only takes effect subject to the User's good faith and applies solely to future Recharge attempts.

Until their Authentication Means are blocked, the User remains liable not only for the Recharges to which they have expressly or implicitly consented, but also for all those carried out by third parties using one of their Authentication Means, whether without their consent or against their consent.

CHARGEMAP is in no way obligated to refund amounts debited due to a Recharge not consented to by the User.

2.7.3 Possibility of Unblocking

Depending on the circumstances, blocking may result in either a temporary suspension of the Payment Service and/or the relevant Authentication Means, or their permanent deactivation.

In the event of the Chargemap Pass being suspended, it can be unblocked directly online via the heading “Unblock a Chargemap Pass” which can be accessed via the User Account interface. The User may also contact CHARGEMAP on this matter by email or via the Contact Form available on the Website and the Mobile Application.

Should the Chargemap Pass be deactivated following theft or confirmed loss, it cannot be reactivated and the User must order a new Chargemap Pass, on the proviso the User respects the provisions of the General Terms of Services herein.

2.7.4 Replacement in the event of damage to the Chargemap Pass

CHARGEMAP disclaims all liability in the event of damage to the Chargemap Pass due to usage that does not conform to its purpose.

The User shall, in particular, ensure the Chargemap Pass is not folded or pierced, for example in order to attach it to a keyring, with the risk of damaging the chip.

Replacement of the Chargemap Pass attributable to the User due to misuse or loss shall be invoiced at the rate of seven euros inclusive of VAT (€7 incl. VAT).

3. Use of the Payment Service via the Chargemap Pass

The Chargemap Pass and each of the other Authentication Means allow the User to: ● access the Recharge Service at Compatible Charging Stations operated by Partner Operators; ● authenticate at a Compatible Charging Station to give their consent to start a Recharge and commit to paying CHARGEMAP for it; ● benefit from the Payment Service.

3.1 Correct use of the services by the User

The User is bound to use the Services in good faith and without abuse. The User also undertakes to use the Compatible Charging Stations with all due care and in accordance with the safety instructions and refrain from any unauthorized use of them.

3.1.1 Respecting the terms and conditions of use

By accepting these General Terms of Services, the User declares that all the prerequisites defined in Article 1.3 (Prerequisites for using the Payment Service and purchasing the Chargemap Pass) herein have been fulfilled and respected.

Use of the Charging Stations is subject to the sole terms and conditions of use of the Partner Operator operating them.

Before each use of an Authentication Mean, the User undertakes to check whether they are in a position to cover the Recharge operation envisaged financially.

The User undertakes to consult the rate applied by CHARGEMAP for said Charging Station beforehand.

If it is impossible to access the rates, the User must abstain from carrying out any Recharge. Otherwise, the User shall be deemed to have accepted said rates without incurring the liability of CHARGEMAP.

In the exceptional event that a Charging Station is not yet listed as a Compatible Charging Station on the Website and Mobile Application, but the User can still use it to carry out a Charge using an Authentication Mean, the default rate of €0.7/kWh will apply for the delivery of direct current (DC) and 0.4€ /kWh for the delivery of alternating current (AC); this configuration may indeed occur on a temporary basis during expansion phases of the Chargemap network. The default rate will be automatically replaced by the rate displayed as soon as it is updated on the Website and Mobile Application.

The User shall respect the safety instructions in force and any other regulations applicable with reference to the Charging Station used and the vehicle concerned.

Before each Recharge operation, the User must check that the vehicle and the charging cable are compatible with the Compatible Charging Station concerned and that they are also in compliance with the regulations in force.

To use a Compatible Charging Station, the User may start the Recharge on-site using an Authentication Means that requires their physical presence, or opt for Remote Charging when the Charging Station concerned supports this feature.to start on-site Recharge with their Chargemap Pass, the User is required to present it to the RFID reader at the Compatible Charging Station, in this configuration they will also be required to badge again at the RFID reader of the Compatible Charging Station to stop their Recharge. This procedure may vary according to the type of Compatible Charging Station and the operating procedure set up by the Partner Operator. Hence, the User is bound to consult any instructions displayed at the Compatible Charging Station.
It is impossible to stop a on-site Recharge by performing a Remote Authentication: it will be necessary to present the Chargemap Pass in front of the RFID reader directly at the Charging Station.
Autocharge can be carried out at Autocharge-Compatible Charging Stations. It requires that the User owns a vehicle compatible with this type of Recharge and has already completed the service activation procedure described in Article 3.1.2. Once this activation is completed, Autocharges will start automatically when the Autochargeable Vehicle is connected to an Autocharge-Compatible Charging Station.
The User is required to end an Autocharge session through the Mobile Application, their Autochargeable Vehicle, or by presenting their Chargemap Pass to the RFID reader on the Charging Station.
To start a Remote Charging, User must:
- have previously connected its vehicle to the Compatible Charging Station;
- have the identification number displayed on the concerned charging point;
- have the Mobile Application;
- ensure that she/he has functional Internet access;
- select the used charging point number and start the Remote Charging from the Mobile Application.

To stop a Remote Charging, the User must also follow the above procedure, this time to stop recharging.

To start the Charging on-site using another Authentication Means, the User is invited to refer to the following articles.

3.1.2 Autocharge

Activation procedure for Autocharge:

Before being able to make Autocharge, the User must activate this service:

the User must have installed the Mobile Application, created a User Account and connected a vehicle compatible with this type of Recharge to an Autocharge-Compatible Charging Station;
then, the User must present their Chargemap Pass to the RFID reader on the Autocharge-Compatible Charging Station;
a notification will then be sent via the Mobile Application or by email to guide the User through the steps to validate the service.

Once the service has been activated and the vehicle has been disconnected from the station, Autocharge will henceforth be possible for the vehicle in question (which will now be considered an Autochargeable Vehicle) across all Partner Operator networks.

All subsequent Autocharges will start automatically upon connecting the Autochargeable Vehicle to an Autocharge-Compatible Charging Station.

The User is informed that Autocharge is linked to the Autochargeable Vehicle and that the Chargemap Pass is not required to start or stop Autocharge sessions. The User is therefore strongly advised to activate Autocharge only for a vehicle they exclusively and durably use and control, as they remain solely responsible for any Autocharges carried out with this vehicle, regardless of personal usage. This includes situations where the Autochargeable Vehicle is loaned, returned, transferred, lost, or stolen until the date of deactivation of the Autocharge service from the Mobile Application.

3.1.3 Plug & Charge

Activation procedure for Plug & Charge:

Before being able to carry out Plug & Charges, Users must activate this service:

they must have installed the Mobile Application and created a User Account;
they must have a vehicle that is compatible with the Plug & Charge functionality. This vehicle must have OTA (Over The Air) capability or be connected to a Charging Station with OTA capability;
they must have installed Chargemap's Plug & Charge certificate on the vehicle concerned. This operation is initiated from the Mobile Application, by entering the unique Plug & Charge identifier (PCID) of the vehicle concerned (this identifier is generally supplied by the manufacturer). This operation usually takes a few minutes, but can sometimes take a few days;
they must have activated the Plug & Charge function on the vehicle's on-board computer;

Once this operation has been completed, Chargemap will send a confirmation of installation to the User.

If the User has installed several certificates on the vehicle concerned or if the vehicle makes this step compulsory, the User must ensure that the Chargemap certificate is activated from his on-board computer;

Plug & Charge will now be possible for the vehicle concerned (which is now considered a Plug & Chargeable Vehicle) on all the Partners Operators' networks;

All subsequent Plug & Charges will begin simply by connecting Plug & Chargeable Vehicle to a Plug & Charge-Compatible Charging Station.

The User is informed that Plug & Charge is linked to the Plug & Chargeable Vehicle and that the Chargemap Pass is not required to start or stop Plug & Charge sessions. The User is therefore strongly advised to activate Plug & Charge only for a vehicle they exclusively and durably use and control, as they remain solely responsible for any Plug & Charges carried out with this vehicle, regardless of personal usage. This includes situations where the Plug & Chargeable Vehicle is loaned, returned, transferred, lost, or stolen until the date of deactivation of the Plug & Charge service from the Mobile Application.

3.1.4 Fraudulent usage

Each Chargemap Pass is personal and associated with a unique User Account belonging to a single User. The name provided when creating the User Account shall prevail and take precedence over all other information provided to determine the account holder.

A Chargemap Pass, another Authentication Means, or a User Account cannot be transferred or assigned to a third party, and its use by anyone other than the User is prohibited, except where applicable, by one of their employees if they are a Professional-User, or within the framework of the Chargemap Business offer.

Users must always safeguard their Chargemap Pass their other Authentication Means, their connection logins and passwords. Users must make sure they have the Chargemap Pass in their possession or in possession of their employees and never leave it anywhere where a third party can take it. They must retrieve it after each Recharge session. The User must also ensure to sign out of his/her User Account after use.

CHARGEMAP shall in no event be held liable for the User’s negligence. The User is responsible and liable for every operation carried out using their Authentication Means and/or via their User Account.

Generally speaking, any connection, Order, Remote Authentication, data transmission, or use carried out from the User’s Account, as well as any use of their Authentication Means, shall be deemed to have been performed by the User or, where applicable, by their employees, under the full responsibility and liability of said User.

If information brought to CHARGEMAP's attention suggests fraudulent use of a Chargemap Pass and/or fraudulent Recharge activity, CHARGEMAP reserves the right to suspend the services in question without prior notice for investigations and verifications, until the hypothesis of fraud has been ruled out.

The User must fully collaborate with CHARGEMAP and, if relevant, the competent authorities in the event of an enquiry with reference to a Recharge operation or any other use of the Authentication Means, User Account or Payment Service.

3.2 Recharges rates

The rates for electrical Recharges are set by CHARGEMAP and may be modified at any time without prior notice, in particular to take into account modifications in the rates of Partner Operators. Consequently, the rates are updated on an ongoing basis on the Website and the Mobile Application.

The data displayed at Compatible Charging Stations (duration and power rating) are given for information purposes and only the charging report transmitted to CHARGEMAP by the Partner Operator is valid.

The User must therefore refer to the price chart available on the Website and the Mobile Application before each vehicle Recharge operation via the Payment Service, in order to know the exact price that will be invoiced.

Each Compatible Charging Station has a specific price chart available on the Website or the Mobile Application.

Under no circumstances may any prices posted at the Compatible Charging Station by the Partner Operator define the price of Recharge for the User. The prices posted on the Website and the Mobile Application at the time of charging are the only valid prices.

These prices are expressed in clear, legible terms and are quoted inclusive of VAT and in euros only.

These prices include:

The price invoiced to CHARGEMAP by the Partner Operator;
CHARGEMAP’s service charges (exchange charges, phone and email support, technical connection to the operators, invoicing, settlement and collection costs etc.).

In order to calculate the amount of the Recharge, the values for energy and connection time are rounded in accordance with the pricing rules applied by each of our Partner Operator.

CHARGEMAP cannot be held liable if the pricing system is misunderstood.

If the User does not have a connection and/or cannot access the Mobile Application or the Website, they are explicitly advised not to make Recharge.

If, however, the User decides to carry out Recharge despite being off-line and/or unable to access the Mobile Application or Website, said User may not reproach CHARGEMAP for the lack of information or legibility of the pricing system or the price invoiced. Consequently, any User carrying out vehicle Recharge without having access to the pricing system is deemed to have unconditionally accepted CHARGEMAP’s pricing system in force.

CHARGEMAP reserves the right to set a monthly ceiling for payment or the volume of electrical Recharge to prevent major billing incidents. The User will be informed if such a ceiling is applied.

3.3 Charging payment

The User is expressly informed that each:

presentation of their Chargemap Pass at the location provided for this purpose on a Compatible Station followed by selecting the Recharge service they wish;
connexion of a Autochargeable Vehicle to a Autocharge-Compatible Charging Station;
connexion of a Plug & Chargeable Vehicle to a Plug & Charge-Compatible Charging Station;

constitutes full consent to the Recharge operation and related payment; the same applies to each Remote Authentication performed via her/his User Account.

Once this consent given, payment is deemed to have been authorised by the User together with the irrevocable and indisputable order to pay, notwithstanding the provisions of Article 2.6 Right of withdrawal.

Payment is made exclusively in euros and is due on the date each invoice is issued.

All transactions shall be conducted via an SSL secure server. An authorisation service will be consulted once the User has provided their debit/credit card number, date of validity and the code given on the back of the debit/credit card. The data shall then be checked in order to avoid misuse and fraud. The servers are in encrypted mode and any information passing through is protected and encrypted (SSL protocol). Nothing travels on the Internet unencrypted.

Information communicated during banking transactions via the Website shall not be stored on CHARGEMAP’s servers and the company cannot read or consult said information at the time it is entered or transferred.

In all circumstances, the User undertakes to keep a sufficient bank balance available on their bank account linked to the debit/credit card associated with the User Account to cover the cost of each Recharge session.

3.3.1 Discount code and Charging credit

The User may have a partner code providing a right to a Charging credit. This may be obtained through promotional offers proposed by CHARGEMAP or CHARGEMAP’s partner companies.

Depending on the promotional offer, the Charging credit may be directly integrated without the User having to carry out any specific operations when the Order for the Chargemap Pass is placed.

Failing this, the User must indicate the partner code received under the heading dedicated to this effect when placing the Order for the Chargemap Pass.

Should the User benefit from a partner code providing a Charging credit:

the partner code can only be used once;
the Charging credit may be valid:
- either for all of CHARGEMAP’s partner networks or;
- either just for one or several designated Partner Operator,

at CHARGEMAP’s discretion. It must be used within thirty-six (36) months following due registration on the User’s User Account.

Partner codes and Charging credits cannot give rise to a restitution, conversion or payment in euros credited to the User’s bank account.

Once the Charging credit has been duly registered on the User’s User Account, CHARGEMAP reserves the right to prioritise the payment of future Recharge sessions by the User by means of the Charging credit.

Any blocking or suspension of the Chargemap Pass, another Authentication Means or the User Account immediately suspends any associated Charging credits until the situation is regularised.

3.3.2 Failure to pay

In the event of non-payment, after informing the User, CHARGEMAP will attempt to debit the invoiced amount again, and multiple times if necessary, for a period of fifteen (15) days. From the date of the first failed payment, all Authentication Means will be suspended and unusable by the User until the outstanding amounts are effectively paid.

Furthermore, the Payment Service will be unavailable under the conditions defined in these General Terms of Services.

If the User does not regularize their situation within 15 days, CHARGEMAP will initiate a debt collection procedure.

The cost of sending the formal notification thereof shall be invoiced to the Professional-User by CHARGEMAP at ten euros inclusive of VAT (€10 incl. VAT) as a lump sum to cover the cost of the reminder.

Furthermore, if payment cannot be made in full on the due date for whatever reason whatsoever, Professional Users shall rightfully owe, without prior notice:

a penalty for late payment set at 3 times the legal interest rate in force on the due date. Penalties for late payment are payable upon justification thereof without a reminder being required. However, the creditor may not claim the benefit of these indemnities when contingency, adjustment or winding up procedures in court prohibit the payment of the debt due at the due date.
a lump-sum indemnity for collection costs amounting to forty euros (€40) for each invoice outstanding (Art. D441-5 of the French Code de Commerce). When the collection costs incurred exceed the amount of the lump-sum indemnity, CHARGEMAP may request additional compensation.

3.4 Invoicing

When the User benefits from Recharge through the Payment Service using an Authentication Means, an informative record pertaining to the Recharge operation is sent by email. The consumption records thus transmitted together with the related prices constitute required factors for invoicing. Users are free to consult their Charging History via their User Account. Users are provided with all the information relating to the Recharge session: date, time, place and cost of the transaction.

When the amount corresponding to Recharges made with a User's Authentication Means during a calendar month is less than €150 including tax, CHARGEMAP sends the User, on the 2^nd of the following month, a detailed invoice corresponding to the total of the amounts concerned (with the exception of any Recharges for which CHARGEMAP is still waiting for information and which will be invoiced to the User at a later date).

With a view to combating fraud, when the cumulative amount corresponding to Recharges made with the User's Authentication Means reaches or exceeds €150 inclusive of tax in the course of a calendar month:

- CHARGEMAP may send the User a corresponding intermediate invoice;

- for the remainder of the calendar month, a new intermediate invoice may be sent to the User each time the cumulative amount of their Recharges reaches or exceeds a new band of 150€ inclusive of tax;

- finally, an invoice will be sent to the User for the remainder of their Recharge for the calendar month, on the 2^nd of the following month.

The payment of each intermediate invoice is due on the date it is issued to the User.

Example of Application:

A User carries out several Recharges in January:

Between 1st and 9th January: €110 of Recharges
On 10th January: €30
On 11th January: €20
On 13th January: €30
From 14th to 25th January: €140
On 28th January: €15

1. Cumulative Recharges at the beginning of the month:

As of 9th January, the cumulative amount is €110: no interim invoice is issued.
As of 10th January, the cumulative amount is €140 (€110 + €30): still no interim invoice, as the €150 threshold has not yet been reached.
As of 11th January, the cumulative amount reaches €160 (€110 + €30 + €20): Interim Invoice No. 1 is issued for €150 (a balance of €10 remains to be invoiced).

2. New calculation after an interim invoice:

After this Interim Invoice, the calculation restarts for subsequent Recharges.

As of 13th January, the cumulative amount since the last invoice is €40 (€10 + €30): no new interim invoice is issued.
As of 25th January, the cumulative amount since the last invoice reaches €180 (€10 + €30 + €140): Interim Invoice No. 2 is issued for €150 (a balance of €30 remains to be invoiced).

3. Monthly balance invoice:

On 2nd February, an invoice is issued for the remaining balance of Recharges not yet invoiced, i.e., €30.

Invoice summary:

Interim Invoice No. 1 (11th January): €150
Interim Invoice No. 2 (25th January): €150
Monthly balance invoice for January (2nd February): €30

Each invoice shall be sent by electronic mail and can be consulted and downloaded on the User Account via the heading “Invoices

The amount invoiced for Recharges conducted over the past month or the interim period is debited on the date the corresponding invoice is issued. The User is obliged to pay the amounts thus invoiced by CHARGEMAP.

For reasons beyond CHARGEMAP’s control, it may happen that the notification of a Recharge or the information enabling it to be invoiced is received late. It is therefore possible that Recharges may be billed to the User on a subsequent invoice.:

no later than two (2) years following the date on which the Recharge was started for a Consumer-User (Art. L218-2 of the French Code de la Consommation);
no later than five (5) years following the date on which the Recharge was started for a Professional-User (Art. Article L110-4 of the French Code de Commerce).

The User must regularly refer to their Reload History to check their situation.

3.5 Suspension - Limitation - Cancellation of Chargemap’s Services

Suspension of services for non-payment is detailed in article 3.3.2 above.

If the Chargemap Pass is considered inactive under Article 2.5 of these Terms (i.e., if no Recharge has been carried out using the User’s Chargemap Pass or any other Authentication Means for a period of two (2) years), CHARGEMAP reserves the right to suspend all of the User’s Authentication Means.

In the event of suspect activity detected on the User Account, or suspect use of their Authentication Means, suspected fraudulent use or failure to respect the Terms and Conditions herein or should any legislation in force impose such action, CHARGEMAP reserves the right to proceed with a verification procedure and, if necessary, to suspend the Payment Service and set up a verification procedure. Likewise, the Service quoted above may be suspended in the event of suspect bank activity or a payment incident. This is a unilateral right that only concerns CHARGEMAP and shall not give rise to the settlement of any indemnity of any nature whatsoever.

In the event of the suspension of some or all Authentication Means, their unblocking may be carried out under the conditions specified in Article 2.7.3.

CHARGEMAP also reserves the right to restrict the use of Authentication Means in whole or in part within a given territory if such use is or could be contrary to these General Terms or local regulations.

Similarly, CHARGEMAP reserves the right to restrict the authorization to use Authentication Means if the User, one of their employees, or a third party is suspected of committing or attempting to commit an offense, misuse, or fraudulent use of these means.

4. Support and liability

4.1 Assistance and support

For all requests for assistance or support, the User may contact CHARGEMAP by the following means:

Via electronic mail: [email protected];
Via the Contact Form available on the Website or the Mobile Application under the heading “Contact”;
For requests for immediate support concerning Recharge via the Chargemap Pass only, the Telephone Support Service can be contacted by phone using the non-surcharged number indicated on the Chargemap Pass.

4.1.1 Scope and restrictions

CHARGEMAP shall make all reasonable efforts to solve any problem encountered by Users brought to their attention within a reasonable deadline, without however being able to guarantee that a permanent solution can be provided within this deadline. CHARGEMAP does not guarantee, under any circumstance, that the problems submitted shall be solved, even partially. To this effect, it is bound by an obligation of means and not an obligation of results.

Response time is measured according to the operating timetable of the Telephone Support Service: 7 days a week and 24 hours a day (notwithstanding any modification by CHARGEMAP of which the User shall be informed by email at least 15 days in advance).

CHARGEMAP telephone Support Service is available only in case of difficulties related to the use of a Chargemap Pass during a Recharge.

During a Recharge, if the User encounters an issue that is visibly related to the Compatible Charging Station used (e.g., defective or out-of-service station), they may contact the support service of the relevant Partner Operator, whose contact details are displayed on or near the station.

For any other situation, the User must contact CHARGEMAP by email at ([email protected]) or by using the dedicated contact form available on the Website.

4.1.2 Contractual guarantee

If the recall of a Chargemap Pass or another Authentication Means becomes necessary, for example due to technical, legal, or security constraints, CHARGEMAP shall:

Inform the User in writing, striving to provide at least thirty (30) days’ notice before deactivating the Chargemap Pass or other Authentication Means requiring replacement;
Bear the full cost of replacing and shipping the new Chargemap Pass or other Authentication Means;
Timely inform the User of any procedure to be followed.

4.1.3 Claims

The User must submit any problem encountered on the Website or when using the Compatible Charging Stations as rapidly as possible following reception of the Recharge report.

Should an error be stated by the User, particularly concerning a Recharge operation, said User can contact CHARGEMAP. After examining the request, User Account and the circumstances surrounding the operation concerned, CHARGEMAP shall send the User a report listing the information in its possession. The User is informed that if their claim requires verification with third parties, such as a Partner Operator, CHARGEMAP’s response time and the follow-up to their claim will be subject to additional delays.

CHARGEMAP reserves the right to request Users to provide any original written proof of any electronic document transmitted or any information provided to support their claim.

Electronic media are deemed to constitute, a minima, prima facie evidence in writing.

Unless proven otherwise, only the electronic documents produced by CHARGEMAP shall be deemed reliable and authentic.

Depending on the outcome of the claim, if inaccurate payment has been debited from the User’s account, the sum shall be reimbursed by CHARGEMAP and credited to the Users debit/credit card without CHARGEMAP having any other obligation towards the User.

4.2 Liability

4.2.1 The User’s liability

Users are liable for all damage caused by all or part of their vehicle and charging cable.

Users are liable for any prejudice incurred in the case of not respecting the regulations in force or the terms, conditions and instructions for using the Charging Station, the electric vehicle and/or the charging cable concerned.

Users alone are liable for the use of their User Account, their Autochargeable Vehicle and Plug & Chargeable Vehicle associated with their User Account and of their Chargemap Pass. They are liable for safeguarding them and must answer for any acts or actions of any person using their User Account and/or a Autochargeable/Plug & ChargeableVehicle associated with their User Account and/or their Chargemap Pass, even without their knowledge. Users alone are liable for any information they communicate themselves or are deemed to have communicated to CHARGEMAP.

Users are responsible for regularly updating their appliances and the Mobile Application in order to benefit from the latest features. CHARGEMAP shall not suppress the User Account if updates are not conducted regularly. However, access to the User Account and its operation may be limited. Furthermore, should Users fail to update, CHARGEMAP disclaims any liability for the malfunctions incurred by the User’s refusal to carry out the update. CHARGEMAP reserves the right to impose an update for the Mobile Application for the purposes of accessing the mobile interface and its features.

4.2.2 Limitations of CHARGEMAP’s liability

Generally speaking, CHARGEMAP cannot be held liable for damage subsequent to misuse or total or partial breach of the regulations in force, the safety instructions in force or any other rule with reference to the Charging Stations or the electric vehicle concerned.

4.2.2.1 In relation to IT problems

CHARGEMAP disclaims any liability in the event of damage incurred as a result of malfunctions, failures and absence of connection (Internet, mobile, etc.), including mobile or internet disruption affecting services, malfunctioning data flow, intrusion from external sources and any slowness etc.

CHARGEMAP cannot be held liable for foreseeable or unforeseeable damage of any nature whatsoever, arising from the use of or the total or partial impossibility to use the Authentication Means.

4.2.2.2 In relation to the information posted about Compatible Charging Stations

Insofar as it is possible with the means at its disposal, CHARGEMAP checks the information shared by Users. It cannot be held liable under any circumstances for any information given, should such information prove to be inexact, out of date or partial. CHARGEMAP does not owe any obligation of means on this subject.

In the event of an error being stated, the User concerned may contact CHARGEMAP and, insofar as this is possible, inform CHARGEMAP in a precise manner of the incorrect or missing information on the Website.

CHARGEMAP cannot be held liable in the event of damage incurred by Users, or one of their employees, if they have been warned of a risk, by a message posted about the Compatible Charging Station, the Website and/or the Mobile Application, by email or any other means of communication.

4.2.2.3 In relation to the vehicle

CHARGEMAP disclaims all liability in the event of damage resulting from defects in the electric vehicle or the electric charging cable.

4.2.2.4 In relation to the infrastructures

CHARGEMAP disclaims all liability in the event of damage resulting from:

- compatible Charging Stations defects;

- charging or electricity network infrastructures‘defects;

- charging Stations installed or modified without the required certification, such as the IRVE certification in France.

4.2.2.5 In relation with Recharge sessions

CHARGEMAP declines all liability in the event of loss, theft or damage resulting from the User's failure to supervise a Recharge session. In particular, the User is informed that it is possible to disconnect a vehicle's charging cable before the start of a Recharge, including a Remote Charging; she/he is therefore encouraged to start his Remote Charging as soon as possible and, if this is not possible, to ensure that his vehicle is properly connected before any Remote Authentication.

5. Confidentiality, personal data and cookies

All items relating to confidentiality and personal data can be consulted in CHARGEMAP’s Privacy Policy.

6. Intellectual property

All items accessible from the Website are protected by intellectual property law.

Users may not, under any circumstances, reproduce, modify, transmit, publish or adapt them on any medium whatsoever or by any means whatsoever or use them in any way whatsoever either totally or partially without CHARGEMAP’s prior, written consent.

Users undertake not to breach the intellectual property rights and other rights held by CHARGEMAP.

The insertion of hypertext links towards any part of the Website is forbidden without CHARGEMAP’s prior, written consent.

The Users’ usage rights are strictly limited to viewing any on-screen information given and any documents transmitted by CHARGEMAP, and the use of the Chargemap Pass under the sole terms and conditions defined in the General Terms and Conditions herein.

No right to reproduce, represent or redistribute for commercial reasons is authorised in the frame of these General Terms and Conditions, excepting with CHARGEMAP’s prior, written consent.

7. Specific provisions applicable to Professional-Users in the event of a dispute

7.1 Law applicable

In all relations between CHARGEMAP and Professional-Users the law applicable to the present General Terms of Services is the French law.

7.2 Competent jurisdiction

In all relations between CHARGEMAP and Professional-Users, any and all disputes to which the General Terms and Conditions herein may give rise, with reference to the validity, interpretation, execution and termination thereof, and any consequences, shall be referred to the jurisdiction of the commercial chamber of the Strasbourg judicial court.

7.3 Potential recourse to a consumer mediator and platform for settling disputes

In the event of failure to reach a friendly settlement for the claim on the part of CHARGEMAP’s Support Service, Consumers-Users may appeal to the consumer mediator free of charge as pursuant to Article L. 612-1 of the French Code de la Consommation.

The competent mediator is CM2C and can be contacted by the following means:

Via their website: ;
By letter sent to the following address: CM2C, 14 rue Saint Jean 75017 Paris, France
By email: [email protected].

Likewise, Users may appeal free of charge to the platform of the European Commission in relation to out-of-court settlements for disputes by following this link: .

8. General stipulations

8.1 Force majeure

CHARGEMAP cannot be bound to execute its obligations in the event of force majeure under Article 1218 of the French Code civil and in any circumstances whereby it would be prevented from doing so by a situation external to its services.

8.2 Non-waiver

Excepting provisions to the contrary, the fact that one of the parties does not demand the application of any clause whatsoever in these General Terms of Services, cannot under any circumstance be construed as a waiver of this party’s rights resulting from said clause.

8.3 Severability

Should one of the stipulations in the General Terms of Services herein be deemed null and void due to a legal rule, law in force or court decision in a competent jurisdiction, such stipulation shall be deemed as being unwritten. However, the other stipulations in the General Terms and Conditions shall retain their validity and scope. Furthermore, the parties agree that in the event of a clause being annulled by a competent court’s decision, the nullified clause shall be replaced by a valid clause close to the spirit and economics of the contract provided herein.

8.4 Transfer

Any transfer by the User of the rights and obligations resulting from the General Terms of Services herein without CHARGEMAP’s prior consent is strictly forbidden.

8.5 Modifications to the General Terms and Conditions of Services

The General Terms of Services herein can be modified at any time. It is therefore imperative for Users to consult and accept the General Terms and Conditions at the time they place their Order to be aware of the provisions applicable to said Order, in particular.

Users shall be informed of any modifications by email and a concurrent posting of said modifications on the Website within a reasonable period. The modified General Terms of Services shall therefore be brought to the attention of the Users and their consent shall be required so that the new General of Services shall be enforceable.

Users shall then have the option of requesting the suspension or suppression of their User Account, if they do not accept said modifications, in accordance with the following rules. At any time and on simple request by letter or by electronic mail, Users may request the suppression of their User Account stored on the Website. The request can be addressed to CHARGEMAP via the Contact Form available in the “Contact” section of the Website, heading “About”, or at the following address: CHARGEMAP - 7 allée Cérès - 67200 STRASBOURG – France.

Complete suppression may take a few days.

WARNING: Suppression of the User Account does not, under any circumstance, cancel any invoices outstanding, which must be paid in full so that CHARGEMAP can finalise the total suppression of the data. The blocking or deactivation of an Authentication Means does not in any way cancel the obligation to pay for Recharges that have already been carried out or initiated using that means.

8.6 Divergence from the French version

These General Terms of Services are an English translation of the original French version available here: . The English version is provided solely for convenience purposes, and In the event of any discrepancy or conflict in interpretation between the English version of these General Terms of Services and the original French version, the French version shall prevail and be the sole binding document.

Please note that this translation is provided as a courtesy, and while efforts have been made to ensure its accuracy, discrepancies or errors may exist. Therefore, for any legal or official purposes, reference should be made to the original French document.

‍